Training-action workshop on quality assurance and the quality manual: some results!
As part of the SAGESSE project “Improving governance in the Higher Education system in Tunisia: towards university autonomy and towards new quality assurance mechanisms”, a workshop on the quality manual of educational institutions of ES took place in Tunis from March 4 to 6, 2020, organized by the University of Tunis El Manar.
The workshop entitled “Quality assurance standards and definition of a quality manual in higher education” addressed several themes concerning quality assurance from quality control to the quality management system.
The workshop was led by two experts, external to the consortium, Mr. Stéphane Colonne from Aix Marseille University, expert in quality management, as well as Ms. Sarra Gharbi, certified auditor of management systems and evaluator within the organization. Tunisian accreditation - TUNAC. On this occasion, exercises and practical studies were carried out by all participants. All participants defined the processes and the quality management system common to all universities in the form of mapping with identification of strategic processes, established the manual of procedures in Tunisian universities and the quality manual in Tunisian universities.
All Universities involved shared the best practices and advice on quality assurance and quality management, passing through the comparison between the African ASG standards. and European ESG and the international standard ISO 21001. A model of quality and procedures’ manual was validated by them in order to improve harmonization of governance at national level. For the same reason, 3 actions planes were presented by the Universities of Tunis El Manar, Monastir and Gabès in order to find the main common axes for a good and common governance.